Data Entry / Customer Service Administrator

The Role

As part of Henry Howard Finance Group’s Operations team you will be responsible for setting up new customer agreements where accuracy, speed and the achievement of Service Level Agreements (SLAs) are key.

Responsibilities

  • Maintain accurate records on our electronic systems and scan and file documents accordingly
  • Send Welcome Packs to customers per deadlines in place and adhere to our security standards
  • Work collaboratively with team mates and other departments to ensure the best possible service, within agreed SLAs
  • Manage in-bound calls and e-mails within agreed service levels
  • Follow all Group processes, procedures and regulatory requirements e.g. Data Protection, always ensuring compliance
  • Build and maintain a strong knowledge of core leasing products and ancillary services in equipment leasing

Required skills and experience

  • GCSE English and Maths (Grade A-C)
  • Background in general administrative duties
  • High attention to detail with ability to input data accurately
  • Ability to work to tight deadlines and remain calm under pressure
  • Good knowledge of Microsoft Office suite and with ability to use various software applications
  • Excellent communication skill with ability to liaise effectively with other team members, departments and customers
  • Works as part of a team, demonstrating co-operation and flexibility
  • Experience with checking documentation – adhering to policies, procedures, legal contracts
  • Experience in a regulated Financial Services environment is preferred but not essential as full training will be given
  • Team and culture fit is essential